Customer
The SSL Store™ includes a 30 Day Money Back Guarantee on all DigiCert™, GeoTrust®, Thawte®, RapidSSL®, Sectigo™, and Comodo® SSL certificates. In the event you are not satisfied with the product and/or the service did not meet your expectations, The SSL Store™ provides easy to follow onscreen instructions in your Dashboard on how to properly submit a cancellation/refund request. Simply locate the order in question and click Cancel either in your Total Order List, Order Detail Page, or Certificate Options Tab and select the appropriate reason.
Please be advised, store credit can be processed instantly, but a refund typically takes 48-72 hours to process.
Resellers
The SSL Store™ Reseller program automatically processes cancellation requests to store credit for any eligible requests within 30 days of purchase. This credit is the most convenient option since future orders are imminent and store credit refunds are immediate. To submit a cancellation request, locate the order in question and click Cancel from the Manage Order page in your control panel.
Enterprise
The SSL Store™ includes a 30 Day Money Back Guarantee on all DigiCert™, GeoTrust®, Thawte®, RapidSSL®, Sectigo™, and Comodo® SSL certificates. In the event you are not satisfied with the product and/or the service did not meet your expectations, The SSL Store™ will gladly issue a full refund to your original payment method (or a Credit Memo if using Direct Bill). However, if you are not using Direct Bill and interested in purchasing a different certificate, we recommend applying the order amount towards store credit. To properly submit a cancellation request, locate the order in question and click Cancel either in your Total Order List, Order Detail Page, or Certificate Options Tab and select the appropriate reason.
Please be advised, store credit can be processed instantly, but a refund typically takes 48-72 hours to process.
